For Ages 21+ SSL Secured Bengali Support 24/7 Support

kriya oi Responsible Gaming Guidelines

Gaming is for entertainment — not a way to relieve stress. kriya oi believes every player knows their limits and keeps to them. On this page we explain how you can enjoy the platform safely and in a controlled way.

For players aged 21 and above only

Our Commitment

kriya oi is an entertainment platform. We want every player to enjoy themselves fully aware of their limits and within their own budget. To support this, we provide tools and information to help you make informed decisions.

Our platform's Terms and Conditions clearly state that gambling is an adult activity and applies only to those aged 21 and above. We do not allow minors to open accounts and follow a strict verification process in this regard.

Gaming should never be viewed as a source of income. Every time you place a bet, remember it is entertainment — and like any entertainment, it should have a budget. To learn more about us, visit our About Us page.

If at any point you feel your gaming habits are getting out of control, do not wait — contact us right away. Our 24/7 live chat and email support team is ready to help in both Bengali and English.

Stay In Control

kriya oi gives you the ability to set your own gaming limits. Use the tools below to manage your account with ease.

Set Deposit Limits

Decide in advance how much you will deposit daily, weekly, or monthly. Once a limit is set, it stays active and any deposit above that amount will be blocked.

Take a Break

Temporarily close your account for a set period — from 24 hours up to several weeks. Your account cannot be reactivated before the break period ends.

Self-Exclusion

If you feel you need to stop gaming, contact our support team to activate a long-term self-exclusion. You will not receive any marketing messages during this period.

Session Time Limits

Set a maximum duration for how long you play in one session. Once that time is up, the platform will automatically alert you.

Activity History

View a complete history of your deposits, bets, and withdrawals at any time. This information is useful for understanding your own spending patterns.

Account Security

Use a strong password and security questions so no one else can access your account. Contact us at any time for help securing your account.

Recognise the Warning Signs

Certain signs indicate that gaming habits may be heading in a harmful direction. Be alert if you notice any of the following in yourself or someone close to you:

Feeling a repeated urge to keep betting in order to win back lost money — this mindset is known as "chasing losses" and is a dangerous habit.
Setting aside or borrowing money meant for essential expenses such as rent, food, or utility bills in order to gamble.
Hiding your gambling activity from family and friends, or lying about it.
Continuing to gamble even knowing it is damaging your work, studies, or relationships.
Feeling restless, anxious, or irritable when you are unable to gamble.
Repeatedly trying to stop gambling but failing to do so.
Turning to gambling to escape stress, sadness, or loneliness.

Ask Yourself

Ask yourself the following questions

Do I end up spending more than my set budget?

Do I place larger bets after a loss to try to win the money back?

Is gambling affecting my daily responsibilities?

Do I keep my gambling activity hidden from family or friends?

Have I repeatedly failed when trying to stop gambling?

If the answer to any of the above questions is "yes", pause and contact our 24/7 live chat. We are here to help without judgement.

Get Help via Live Chat

Where to Get Help

You do not have to carry this alone. Trusted people and professional support are always available.

kriya oi Support

Our 24/7 live chat and email support help in both Bengali and English. Tell us directly — we will provide immediate assistance with self-exclusion or setting limits.

Email: [email protected]

Family and Close Ones

Let a trusted family member or close friend know how you are doing. Having someone supportive by your side makes change much easier. It is better not to try to handle it alone.

Professional Counsellors

A mental health specialist or counsellor can provide effective help in overcoming a gambling problem. You can seek advice at the mental health department of any district hospital in Bangladesh.

Age Verification and Minor Protection

A minimum age of 21 is required to open an account at kriya oi and to participate in any type of betting or gaming. Age is verified during registration and before withdrawals.

If there is anyone under 18 in your household, make sure they cannot access your account. Log out, keep your password private, and enable parental controls on your device.

Our Privacy Policy explains in detail how we store age verification information and how the data of minors is protected.

Age Verification Process

Age is confirmed via a national ID card or passport. If information cannot be verified, the account will not be activated.

Device Security Advice

If there are children in the household, use parental filters on your browser and a PIN lock on your device.

Some Tips for Healthy Gaming

Responsible gaming is not just about avoiding problems — it means keeping gaming in its place as entertainment. These simple habits will help you:

Set a specific budget before each session and stop when that budget is gone — whether you are winning or losing.
Never bet with borrowed money or savings — only spend what you can afford to lose without it causing financial difficulty.
Avoid gaming when you are angry, sad, or under stress — it is harder to make good decisions in those moments.
Take regular breaks — avoid long uninterrupted sessions. Get up, walk around, drink some water.
Resist the temptation to keep placing larger bets after a win. Wins do not continue indefinitely.
Alongside gaming, make time for family, friends, and other hobbies — maintain a balance.
Remember: gambling outcomes are determined by chance — no "guaranteed strategy" or "system" works.

Frequently Asked Questions

Yes, you can. Contact our 24/7 live chat or email to activate self-exclusion on kriya oi. Your account will be deactivated as soon as possible after we receive your request. No bonus offers or marketing messages will be sent during the self-exclusion period.

A cool-off break is usually short-term — from 24 hours up to a few weeks. Once that period ends, the account can be reactivated automatically or by you. Self-exclusion is long-term — at least several months, or permanently. Before self-exclusion ends, you will need to go through an additional verification process to reactivate your account.

Requests to lower a limit take effect immediately. However, increasing a limit requires a waiting period — it cannot be raised on demand. This rule is in place to allow time for considered decisions.

Account limits can only be changed by the account holder. However, if a family member contacts us with a concern and provides sufficient information, we will review the situation and take appropriate steps. Reach us via our 24/7 live chat or email.

No, you cannot. A minimum age of 21 is required to open an account at kriya oi. Age is verified during registration and no one under 21 will be able to create an account. If an underage person attempts to open an account using false information, the account will be cancelled once detected.

In addition to the information on this page, you can find more detail on our FAQ page. For any direct questions, come to our 24/7 live chat or write to us by email — we are ready to help in Bengali.