kriya oi Terms and Conditions

These Terms and Conditions apply to all services, games, and promotional offers on the kriya oi platform. By registering on the site, you are considered to have automatically accepted these terms.

Section 1

Introduction and General Provisions

These Terms and Conditions ("Terms") form a legal agreement between kriya oi and its users. By accessing kriya oi's website, mobile app, or any related platform and creating an account, you are considered to have fully read, understood, and accepted the terms below.

kriya oi provides various casino games, sports betting, virtual sports, and live casino services. These Terms apply equally to all such services. Users are advised to read each section of this page carefully. Visit the relevant page for detailed information about us.

kriya oi reserves the right to change, amend, or update any part of these Terms at any time. Updated Terms take effect from the date they are published on the website. Continued use of the site after any change means you have accepted the new Terms.

Section 2

Eligibility and Age Requirements for Registration

2.1 Age Requirement

All casino and betting activities on kriya oi are strictly for individuals aged 21 or older. Registration and use of the platform by minors is strictly prohibited. If it is proven that a user is below the required age, their account will be closed immediately and their balance may be forfeited.

2.2 Identity Verification (KYC)

At any time after account creation, kriya oi may request documents to verify your identity — such as a national ID card, passport, or other government-approved document. Withdrawal requests may be placed on hold until verification is complete.

2.3 Accuracy of Personal Information

The name, date of birth, mobile number, and payment details provided at registration must be fully accurate and kept up to date. Providing incorrect information may result in the account being suspended or closed. If you need to update your information, contact the support team via live chat or email.

2.4 One Account Policy

Each individual may create only one account. Creating multiple accounts will result in all accounts being closed and any funds held in them may be forfeited. If multiple members of the same household operate separate accounts from the same device or IP address, kriya oi reserves the right to investigate.

Section 3

Account Security and Responsibility

3.1 Confidentiality of Login Details

It is your responsibility to keep your username and password completely confidential. Do not share this information with anyone. kriya oi will never ask for your password by email, SMS, or phone — treat any such request as a fraud attempt and notify the support team immediately.

3.2 Unauthorized Access

If you suspect any unauthorized access to your account, notify kriya oi's live chat support immediately and change your password. kriya oi is not liable for any loss caused by your device or connection.

3.3 Account Closure Request

You may request permanent closure of your account at any time. To do so, contact the support team via live chat or email. You are advised to withdraw any remaining balance before closing the account.

Section 4

Deposits, Withdrawals and Payments

4.1 Deposit Rules

The minimum deposit amount on kriya oi is ৳100. The same limit applies to all payment methods. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer. The depositor must use a payment account registered in their own name — deposits from third-party accounts are not permitted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal methods and processing times: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks) — processing is generally completed within 1 hour. Completed KYC verification is mandatory for withdrawals.

4.3 Suspicious Transactions

kriya oi reserves the right to investigate unusual or suspicious transactions and may place them on hold if necessary. Additional evidence or documents may be requested. If evidence of money laundering or fraudulent activity is found, the relevant account will be closed immediately.

Section 5

Bonus and Promotional Offer Terms

5.1 Welcome Bonus

kriya oi offers a welcome bonus for new users — a 100% bonus on the first deposit, up to ৳15,000. To withdraw after receiving this bonus, the bonus amount must be wagered 15 times. Example: a ৳1,000 deposit receives a ৳1,000 bonus, making the total balance ৳2,000, and the wagering requirement is ৳1,000 × 15 = ৳15,000.

5.2 Weekly and Special Bonuses

kriya oi offers weekly and special promotional bonuses from time to time, including the weekly kriya oi festival bonus, cricket field fun bonus, Friday slot bonanza, birthday special gift, and refer-a-friend referral bonus. Each bonus has its own wagering conditions and minimum deposit rules, which are stated on the relevant promotion page.

5.3 Bonus Abuse Prohibited

Bonus offers are provided for honest, personal use only. If multiple accounts are used to claim bonuses, if multiple members of the same household claim the same bonus, or if bots or automated tools are used to collect bonuses, the account will be closed and the bonus cancelled.

5.4 Right to Cancel Bonuses

kriya oi reserves the right to modify, suspend, or cancel any bonus offer for any reason and at any time. For bonuses already active, the previous terms and conditions will continue to apply.

Section 6

Gaming and Betting Rules

6.1 Fair Play Policy

All participants in kriya oi's games and betting activities must play honestly and fairly. Exploiting any technical error or system vulnerability, or attempting to artificially influence game results, is strictly prohibited.

6.2 Technical Issues

If a game or bet is left incomplete due to a server error, internet disconnection, or technical malfunction, kriya oi will investigate and attempt to provide a fair resolution. However, kriya oi does not accept full liability for any loss arising from such circumstances.

6.3 Betting Limits

kriya oi may set minimum and maximum betting limits for various games and betting markets, which may change at any time. Odds changes in sports betting are normal — the odds at the moment a bet is confirmed are considered final.

6.4 VIP Program

kriya oi's VIP program has three tiers: Bronze (up to 0.5% cashback per week), Silver (up to 1.0% cashback per week), and Gold (up to 1.5% cashback per week). Cashback is calculated on net losses for that week. Advancement to a VIP tier depends on the user's consistent activity.

Section 7

Prohibited Activities and Restrictions

The following activities are strictly prohibited and will result in account closure:

Using automated bots, scripts, or artificial intelligence to operate games
Colluding with other players to predetermine game outcomes (collusion)
Exploiting platform technical errors or bugs to gain an unfair advantage
Threatening, harassing, or using abusive language towards other users
Using the platform for money laundering or processing illegal funds
Conducting transactions using third-party accounts or payment methods
Creating an account using false identity information

Section 8

Personal Data and Privacy

Personal information collected during registration and use of kriya oi is stored securely and used only for the purpose of providing services and maintaining security. Full details of how your data is used can be found in our Privacy Policy.

To find out when, how, and for what purpose your information is used, or to request deletion of your data, contact our support team. All data and transactions are kept secure using SSL encryption technology.

Section 9

Responsible Gaming and Self-Control Tools

kriya oi believes that gambling is a form of entertainment, not a source of income. Users are advised to play within their own limits. If you feel your gaming habits are getting out of control, please read our responsible gaming guidelines and contact the support team.

kriya oi provides users with tools to set deposit limits, session time limits, and temporary or permanent self-exclusion if needed. To use these tools, submit a request via live chat or email. Once self-exclusion is activated, it may not be possible to reverse it before the set period ends.

Section 10

Support and Complaint Resolution

10.1 Customer Support

kriya oi's customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Contact us via live chat (directly on the site) or by email for assistance. No support is available by phone.

10.2 How to Submit a Complaint

If you have a complaint regarding a transaction, game result, or account matter, first raise it via live chat. If the issue is not resolved, submit a formal complaint by email with full details. kriya oi will conduct a fair investigation and attempt to provide a resolution within a reasonable time.

10.3 Frequently Asked Questions

Visit our detailed FAQ section for answers to common questions — it covers the most frequently asked questions about deposits, withdrawals, bonuses, and games.

Section 11

Limitation of Liability and Severability

11.1 Liability for Service Disruptions

kriya oi provides its platform on an "as is" basis. Services may be temporarily unavailable or delayed due to technical issues, third-party service disruptions, or other circumstances beyond our control. kriya oi is not liable for any indirect or incidental loss suffered by users in such circumstances.

11.2 Third-Party Content

kriya oi works with various third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) and payment providers. kriya oi is not directly responsible for the quality, reliability, or errors of these third-party services.

11.3 Severability

If any section of these Terms is found to be legally unenforceable or invalid, that section will be removed and the remaining Terms will continue in full effect.

Section 12

Amendments and Final Provisions

12.1 Notice of Changes

If kriya oi amends these Terms, a notice will be posted in a clearly visible place on the site and/or sent to the registered email address. Continued use of the site after any change means you have accepted the new Terms.

12.2 Language Precedence

These Terms are written in Bengali. If there is any discrepancy between the Bengali text and a translation in any other language, the Bengali text shall be considered final.

12.3 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between kriya oi and the user. No verbal or informal promises outside this document are binding. Contact kriya oi's support team for any questions or comments.